Student Email Services have been Restored After Weekend Outage

0
681
Email Screen Shot from Mobile Site.

(The Picket)- Student email services were restored Monday after it went out Friday because while the University was updating software, according to a campus-wide email sent Monday afternoon from the vice president for administration.

 

University IT worked over the weekend to put faculty and staff emails in a cloud environment, and “unfortunately, not everything went as planned,” Vigil wrote. “As a result Microsoft’s email systems did not recognize the students email addresses and students were unable to access email and Office 365 to communicate and perform work.”

 

The service outage was discovered on Saturday morning and IT teams began working on the issue. On Sunday afternoon, Jan. 29, student email services and use of Office 365 were restored. No data was lost, Vigil said.

 

Students have been advised to log in to email using their Sakai passwords if they are unable to access with their normal email password or to contact IT services if they have further difficulties.

 

Christopher Ames, University provost, sent a faculty email Monday morning and asked that deadlines for any assignments that depended on email communication over the weekend be delayed.

Jessica Sharpless is a staff Reporter with The Picket and can be contacted at jsharp02@rams.shepherd.edu